Swiggy — food not delivered and money also deducted

I ordered food from McDonalds. For the 1 hour I am explaining the address to delivery boy and swiggy customer service agents. They keep calling, not to ensure food delivery but to say how I have not selected the right address, then assuming I have manually entered the address. On top of it when I say to cancel, they tell me they will charge cancellation. Speaking as if they obliging me by cancelling. Amazing customer service - no food and no money back.