Swiggy — Food not delivered. But showing delivered.

Address:	Gurgaon
Website:	Swiggy

Yesterday ordered a thick shake. Didn't receive it. Raised it on the app as the delivery executive didn't answer the call. No response received from chat support. Mailed to swiggy email support. Reply received from them today saying already delivered and hence we are closing the ticket.

How do they close the ticket without resolving the issue. Now no one is able to provide a resolution

Order number[protected]