Swiggy — Food not delivered but shows delivered and money already taken

Hi
I ordered a cake through swiggy however was not delivered but says delivered... This is around 11 pm in the night.
Tried contacting the delivery executive but he didn't picked any of the multiple calls i made.

I tried contacting customer care but received pathetic response and they closed the chat without solving the issue. they asked me to write an email but by mailing also it didn't resolved my issue.
They are constantly saying we have taken your feedback but i want a refund for the order which wasn't delivered to me.

Attached is a pic for order details for your ready reference.