Swiggy — food not delivered.. disappointing services

On 11th placed an order from imperiously kadugodi, [protected]. The order never came even after 2.5 hours. Called swiggy customer service, it was busy forever. Tried imperio restaurant and got to know that they had prepared the food and kept it ready. Delivery executive number was not shown in the app, and it just said bhaskar is on the way to pick the order for 2.5 hours when bhaskar was resting at his residence. Really pathetic services. Not one call i received from swiggy asking did you get your order. There is no option in the chat which will connect to the chat age my either. No option to cancel the order or do anything with the order. End of the day i lost my money, had to starve for a good 2.5 hours and find food elsewhere at night time. Sad services. This is probably my last order with you all. Now after all these hours they realized they have to assign another executive.. See the timings in the screenshot