Swiggy — food not delivered, rude customer support, and ridiculous delivery executives

How many of you have ordered from swiggy and felt as if they they're paying us for ordering from their website?

Well, i have felt this very very regularly. These call center executives speak as if they are paying us for placing the order from their website.in an instance, i had placed an order at 9:00 pm. The delivery executive was like 400-500 mts away. He started bothering me through his unending calls about the location and stuff. However, his vehicle wouldn't move anywhere near my home. After 1 hour i received a call from their call center executives stating that the order can't be delivered and that i will be refunded. By this, the time was already 10:30 pm. And these guys never even bothered to refund my money till date. I have the entire chat screenshot with me.

Whenever i call the customer service executives, they're like your food was already delivered after making me wait on the call for 10-15 minutes. I used to order from swiggy but not anymore.

These guys are the worst. Cant give them negative rating that's why writing in such a great detail