[Resolved] Swiggy — food not delivered twice

Nigar Anjum Khan

from Bengaluru, Karnataka

Address:

#44, first floor ,9th A,5 the main, BTM first stage Bangalore 560029, 560029

Food was ordered on swiggy app, after 1 hr delivery partner vanishes after collecting food from restaurant.. Filed a complaint with call centre, they say they don't have a tracking system to know where the delivery boy was. Second order taken after 1.5 hrs... Again after food was handed over to the second delivery guy, he vanishes. We get the message that food has been delivered, bon appetite. We waited for 2.5 hrs but no food was delivered and the worst was call centre telling that they did not have any information about it. Swiggy is not able to manage thier business. Worst customer care system

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Jan 13, 2020

Complaint marked as Resolved

Verified Support

Dec 11, 2019

Swiggy Customer Care's response Hey Anjum, that sure sounds frustrating and we are sorry to have put you through such a situation. We would like to make amends and request you to kindly share the order ID or your registered details at [protected]@swiggy.in and we will do what it takes to turn this around!