[Resolved]  Swiggy — Food poisoning

Address:

Bangalore

I placed order from Leon grill last night and this morning woke up to the worst kind of diarrhoea. i woke up at 10 and by 1pm i had already shat 4 times. I have two other friends who are facing the same issue since Sunday morning from the food they ordered from Leon grill on Saturday night. They are still feeling uneasy till today. We've had our medicine but nothing seems to help. I contacted swiggy for a refund and to remove Leon grill as their partner but the associates who were assisting me were stupid af. They kept asking for images when i already told them the lady who collects garbage has already collected it this morning. She didn't even try to understand what I was trying to tell. She constantly kept sayin that there is nothing they can do without pictures. Like fr?? If i do have the food with me why tf would i not send the images?? I asked her to call to speak with her manager she kept denying my request and hung up on me WHILE i was speaking. Her name was Tabu. The associate who assisted me initially just left the conversation too. His name is Prabhash. They are all stupid people who don't know who to assist their loyal customers. I have been hearing from my friends for a very long time that Leon grill chicken doesn't taste as good anymore because of the oil they use. They reuse their oil instead o[censored]sing fresh oil. I keep ordering from their because i like the consistency of the chicken they serve. But today is like hell to me. I place my complete trust on swiggy when i order food from the app with the belief that they have vetted their restaurant partners carefully. But it seems to me that swiggy would partner with just about anyone or anything. There's no quality no more. We have 100 restaurants that sell biryani out of which 5 are genuine and clean. The rest are all there just to make profit even if the customer faces extreme health concerns. I really don't appreciate the way swiggy chose to resolve this ( which they didn't). I just want back my money.