Swiggy — Food quality and assistance of the Swiggy brackend team

Website:

Swiggy.com

The food that I ordered was suppose to be delivered in 55 min but it got delivered in 2 hour of waiting and later on I called the back end team for refund of food which was cold and not even eatable for anyone because it was out in rain and plus thing they have not listen me properly and initiated the refund of 114 rupees and my actual food amount was 592 rupees.
I told the lady who was assisting me that to transfer my call to any manager in the team but they refused.