Swiggy — food remains undelivered

Address:

E-102, Prasanti Pride, Prakash Choudhury Housing Complex,, Main Road, Tarun Nagar, Near Hotel Cygnett Inn Repose, Kamrup Metropolitan, Assam, 781005

I had ordered some food from hotel taste of kolkata against order #[protected] which was never delivered even though i had made online payment through debit card. I am a regular customer of swiggy and have been using this app for a long time but. It never happened before but today i have lost faith on swiggy. I had made a payment of only rs 118 for the food so i don't think i have lost much but what i have lost is trust. The delivery boy did not deliver me my order even though he called me to confirm the delivery address. I am not sure whether the swiggy authorities would verify my complaint and take necessary action or not but i am pretty hopeful.