Swiggy — Food was sent to the wrong address & its undelivered & Cancellation fee charged

Address:

CD 93, NEW TOWN, KOLKATA

Have ordered for a Cake at Kolkata on Sep 4th & the order no #[protected]

I have the following concerns

1. When I have selected the right delivery location then why the order was sent to my registered address ? Even after speaking to the delivery partner, I went almost 5kms to pick up the cake & then he said he can not deliver as its cancelled .
2. Its happened thrice & had to pay extra to the delivery partners to get it delivered even given location was within 4-5kms max within their limits
3. If it’s a GPS issue, why should I have to pay for the cancellation

I have been your regular customer & this kind of issues are common these days on your app, now for the GPS glitch & other services issues I should not be penalized.
Pls look in to the matter & waive off this cancellation fee of Rs 384