Swiggy — fraud and deceiving company and its representatives

On 1st sept 2019, swiggy has initiated the refund of rs 192, which i did not get till date, and on asking customer reps of swiggy.

1. Ayesha (Told refund will be credited in 2-4 days)

2. Raghav (Told me the refund is initiated will get in 2-4 days)

3. Mukul (Told me amount is already refunded and told he is the only person providing the right information and some has shared the incorrect information)

4. Anmol (Told me the amount is been initiated and will be credited in 2-4 working days). I asked for the transaction id and mode of payment, unable t provide me the same.

5. Shalini (Told me the refund has been completed and asked me to contact bank, which i already did after my conversation with mukul, so have asked for transaction id and mode of payment, even she was unable t provide me with the same, then lied to my face saying she has re-nitiated the refund which i will get within 2 days).

6. Maninder (Told me refund has been completed and asked me to contact bank again, so again have asked for transaction id and mode of payment). He lied to me and provided me fake information, after contacting bank they said these information doesnt even exist (No records found)

7. Finally mamta (Told me refund has been initiated, however has not been completed and refund will be initiated in 24 hours and will take 2-4 days to get credited)

Anmol, shalini, maninder and now mamta all have escalated my issue, and assured me but issue still not resolved.

Have never expected these things from swiggy and still waiting for my refund. Will never buy anything from swiggy again.

Please take an action against the lying and untrustworthy employees for misleading the customers and refund my amount.