Swiggy — Fraud: Taken bill amount online as well as COD for the same order

This is regarding order number #[protected], August 11, 2023

I made the payment online for this order before delivery.
I was not around when it got delivered.

My mother who is a senior citizen received the order, and the executive CHANDANDOOTH SINGH took Rs. 320 in cash from my her (this was the whole amount, minus the offer/discount deduction, the amount that was paid via g-pay).

NOW, ALL I GET FROM SWIGGY IS AUTOMATED REPLIES. HILARIOUS PART IS THEY SAY ISSUE RESOLVED, WHEN WE ARE STILL WAITING FOR THE STOLEN MONEY (Rs. 320) TO STILL BE REFUNDED.

NOW I UNDERSTAND WHY THIS COMPANY IS CALLED FRAUD BY MANY OTHERS TOO.

If they NEEDED that money SO BADLY, we could have given it to them, thinking it is charity for a needy, failing company. BUT THIS IS NOT DONE. CLEARLY!