Swiggy — Fraud- thieves

24/3 I tried ordering for worth 286 rs, money got deducted from my sbi account but order not placed. I raised chat spoke with Manisha at Swiggy she said in 2 hrs I should get my money back post that I waited for 48 hrs no refund. Then I chat again with 2 different advisers on 27/3 and 28/3 they asked me to share my bank statement as proof that I am lier and said to speak with my bank. My bank asked to get the refund request number from Swiggy for which they are ignoring and not sharing with me to give it to my bank. Swiggy is fraud and took away my money transaction I’d is[protected]. Instead of 2 hrs for refund I have waited for more than 72 hrs now