Last Sunday 10th Dec 2023 I have booked Genie to swnd few products to my brother in law that i bought from Abroad. Around 3.38PM rider Sabavath Akhil alias Lokesh has called me to pickup the package. I guided him. He came to my flat and took the parcel. However hw diidnt change the staus of the order as recived and on the way to drop. I immediately called him. He said he is about to do that. I waited for couole of minutes and he has not done it. I immediately went down to catch him but by then he left my kocation. I felt something is wrong and pishy.understood he theft the parcel. I connected with swiggy customer care immediately. I wa son chat with them till 9.20PM. But got no help. They asked 12 hrs time. After that also I got no help or resolution from them. Swiggy said i can raise a police complaint. I asked them to provide me rider details so that i can log police complaint. But swiggy denied. It's sad to know that they hired a criminal. Its been 2 days and til now they are unable to catch him and punish him legally. His phone is ringing. Sometimes its switchedoff. Though he answers the phone he disconnets the unknown calls. Once he answered but claims me to speak to swiggy. He is very confident that he will neither be caught nor punished. I understad that he must have done many thefts and will do more if we leave him. Sadthing is swiggy is not helping me nir provding me rider details. Yesterday evening ilogged a policecomplaint. They tried to help me but the only information we have is rider name and contact number. Without other details its tough for police to do the investigation. Police sked me for more detils like rider bike number and other details.as swiggy denied to provide those i am helpless. I am restkess, sleepless from 2 days. Going through lot of mental tension and physical pressure. Finally iam helpless. A fraudster nd a thief is roaming happily. This is how our system works. We are helping him to commit more crimes. I sincerely request you to catch this guy and punish him. This must be a lesson to other online apps that provide delivery services. Anyone who wants do such frauds should be scared in future. Or we should ban such apps. Please help.
Genie order ID [protected]
Rider name Sabavath Lokesh alias Akhil
Rider contact [protected] Was this information helpful? | 
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