Swiggy — Groceries

Address:

Trimulgherry

Order Number:[protected], ordered on 15/November/2020 around 17:30 PM. Order value INR 741 + 50 rupees delivery fee.
Swiggy cancelled order at 19:03

Here is the complaint:
The products ordered were groceries, but they were not delivered to me. Swiggy cancelled the order mentioning that swiggy called me. But I did not get the call from Swiggy (maybe network issue). the delivery address was clear. Swiggy is refusing to either give the products to me (I offered to collect from their hub also if needed since amount is big). Swiggy is also not willing to give refund amount... the amount got paid, products not delivered and no option to collect my own products from anywhere. I reachedswiggy at 19:12, and deliveyr boy was nearby but they were not willing to tell the delivery boy to just handover the items. I feel this is cheating