Swiggy — Having reverse timing at the delivery page

Hey i am student at KOTA, iwas not having lunch today, cause it was too late for my class . so i decided to order from swiggy, i ordered at 1:20 pm, but its been 3 o clock did not recieved the order, although they promised me to deliver within half an hour, i was having my class at 2:15, i had to left my classes just because of these issues, i just want to ask swiggy, dont they know the value of time ? or there are having the team of scammers fro which they are scamming money from students at kota, dont you know the value of coaching lectures ? my order id on swiggy is - [protected]
i want my refund, i was assingned with Umesh for my query and im vey much dissappointed by his dealing behviour .
date - 24 october 2023