Swiggy — hopeless service at night 12:00 clock swiggy executive have only one option cancelled the order

Address:

560026

Dear sir
Swiggy is not good delivery partner because last night i have experience ordered some food at 11.27 pm they are properly showed me the pickup and preparation order but after 25 minutes i got a call from delivery partner he telling me about food spilled after he saying you can re-order or take a help from swiggy help center after it started chat with executive he keep saying me we are checking your issue please stay on the line it took 20 minutes to talking about the problem i faced after he says me we are only can refund your amount because restaurant closed at time so i want to talk with senior executive he keep saying same thing i will give the coupon of your refund or we will transfer the amount at originally payment method you used and big concern is this if we are ordering some product they want first payment when they issue about refund why they are telling it 4-5 days for your refund in your bank account it such big issue they have to provide much fast then that because how can we trust this company because they kept waiting like 1 hours everybody know at 12.00 clock night all restaurant are closed really last night i am very angry on this company and his service