[Resolved] Swiggy — I am complaining about services of swiggy

[Resolved] Swiggy — I am complaining about services of swiggy

P Preetesh Verma Oct 11, 2021 Oct 13, 2021 This thread was updated on Oct 13, 2021

I ordered food on swiggy it got confirmed got prepared and then my order got cancelled reason being delivery executive don’t want to deliver it then why take order on first place and they don’t even change the delivery executive they just cancel the order after successfully wasting my time and then I ordered second time I got a call after an hour from swiggy that your order is an hour late after already been waiting for an hour I had to wait another hour and the swiggy don’t try to solve the issue they just ask us to cancel the order so their accountability is no more that’s how the customers are being treated by swiggy and that’s not the first time this situation happened with me. I just got frustrated this time so I am writing a formal complaint hopefully this will change something about swiggy and they don’t even compensate for the delay Was this information helpful? No (0) Yes (0)
Nov 15, 2021 Complaint marked as Resolved Swiggy customer support has been notified about the posted complaint. Verified Support Oct 13, 2021 Swiggy Customer Care's response Hey there, we are sorry to have put you through such a situation. We would like to make amends and request you to kindly share the order ID along with the details of your concern at [protected]@swiggy.in and we will do what it takes to turn this around!
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Preetesh Verma

Oct 13, 2021

[protected] This order got cancelled because delivery executive refused to deliver then why accept the order in first place and the executive can be replaced but no order was cancelled after waiting for an hour.
[protected] This order got delayed because of some issue in restaurant and this was informed to me after waiting an hour for my order. You guys should inform about the delay before taking order so we can order from some place else.