[Resolved] Swiggy — I did not receive the order I placed , and now swiggy is refusing to refund my money , forget theirs

Chinjadhav

from Bengaluru, Karnataka

Address:

Pune, Maharashtra

Ordered and the food was not delivered due to goo[censored]p from the restaurant. Now swiggy refuses to pay me the amount and just says sorry . I am asking my own money and they are not paying me refund plus never got the food . Please help. I placed the order on 29th Dec from Pune. I placed a plate of Idly, a plate of Idly vada, Moong salad, Sheera. The swiggy team called me saying moong was not available . On the App I selected the option saying send the rest of the order . Then I got only one plate of idly vada, Upma, Sheera . But was charged additional for Upma ( staying if is complimentary ) -65 rs . And rs 75 for idly which never came . They refund me 26rs for moong salad which was 85rs . Now they refuse to resolve the ticket

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Jan 5, 2020

Complaint marked as Resolved

I ordered moong sprout . The restaurant and swiggy called and said it is unavailable. I confirmed them to send other orders and I don’t need any replacement . Which means they should give me other orders and refund 85rs. They gave me a refund of only 26rs. Also they did not send my one item in other orders which was idly ( one plate idly 75rs). On top of this they billed me for a upma (65rs ) which never arrived . Plus they added one extra Upma in the billing stating it is complimentary. This is incorrect and you cannot hold my money and torture me like this, even if this is a small amount . It is not ethical and legally wrong to hold my money

Verified Support

Jan 03, 2020

Swiggy Customer Care's response Hey there, our deepest apologies for the trouble you have faced, we will definitely have this addressed & will take active measures to ensure the circumstances which led to such an instance in the first place are averted going forward. Please allow us another chance to serve you and we'll try our best to not disappoint you ever again. However, we request you to respond to the mail thread which you have attached and our support team will revert on the same.

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Comments

Chinjadhav

from Bengaluru, Karnataka

Even after 46 email exchanges there is no resolution and my money is not being paid . Should I go to another legal court ? It is a small amount but legally and ethically swiggy is wrong . You cannot hold my money with giving that service . How do you propose to resolve the issue ?

Chinjadhav's [Complaint's author] reply, Jan 3, 2020

It is very simple, when you have not delivered the product ( idly and moong ) how can you charge me for idly and Upma ? You owe me my money, please return it back . It is that simple . You cannot just say sorry and not pay to me .