Swiggy — I didn't receive the order from the swiggy but did not refund the amount

Address:

Swiggy, Bangalore, Karnataka, 560068

ON september 9th I have ordered food from the swiggy. Food delivery person delivered somewhere. Immediately i have chat with customer care to refund the amount. He also confirm the wrong delivery and initiated my refund request. But till now I am not getting refund, Now the customer care support people replying on chat like this is the old order we can't refund. Then i chat with senior person on September 27th he said you will receive refund within two working days but today date October 3 but still they didn't refund the amount

Ordered hotel Adyar Anada Bavan
Amount 246 rupees