[Resolved] Swiggy — I got different item from what I ordered

Shiv236141

from Varanasi, Uttar Pradesh

Address:

3/53, Vikrant Khand, Gomti Nagar, Lucknow, Uttar Pradesh, 226016

I ordered for cheese burger and got aloo tikki burger delivered from veg express. After getting order delivered i made complaint about it to chat executive to which he accepted the fault but was never ready to make replacement or refund. After then i called them and talked about it they said that they will investigate the matter but never gave me any complaint no. Or any mail regarding it. This is the second time i have suffered this and they haven't done anything.

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May 7, 2019

Complaint marked as Resolved

Verified Support

Apr 06, 2019

Swiggy Customer Care's response Hey there, we're truly sorry for the sub-par experience you had. We request you to share the relevant order details by writing to us at [protected]@swiggy.in and we will surely look into it. Your opinion matters to us and we want to make it up to you. We care for our customers & will like to turn this around.