[Resolved] Swiggy — I received different food than what I ordered

Rishi555

from Noida, Uttar Pradesh

Address:

H39 Block H sector 22 Noida, Gautam Buddh Nagar, Uttar Pradesh, 201301

Order number [protected]

I ordered 2 veg burgers worth 303 rupees from burger king using swiggy app. I got my order after half an hour when i opened it was one non-veg burger. I complained to swiggy customer service. They said they feel sorry but they denied helping with refund or delivering my original order.

This is fault of swiggy delivery team. I am vegetarian, there is no use of non veg burger to me. Please help me to get my refund. I am attaching one image of my original order invoice and one image of product that i received.

+2 photos

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Jan 5, 2020

Complaint marked as Resolved

I got call within 24 hours from swiggy and I got my refund in next 4 days. Thanks consumer forum.

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Comments

Manu Tyagi844

All the rules apply on the customers only those who are dealing with swiggy( in swiggy rule book).I have ordered last night, after waiting more then 1 hour I have to called up swiggy. After waiting 68 minutes I have to cancel my order. Maximum delivery time was 36 minutes. Thing shows you should be have second option otherwise responsibility would be of customer only, swiggy is not responsible for the bad services.
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