[Resolved] Swiggy — Ice cream box seal was already broken and the content was half empty

Christina Thomas

Aug 1, 2022

Address:

Instamart, Shop No3. Ground Floor, Tricity Promenade, Plot No.2

My order number is: #[protected]

On July 30th around 7:10 pm i had made an order of some items from The swiggy instamart, that totaled to Rs. 1263/-.
One of the items in this order was 'The Brooklyn creamery sea salt caramel' which costed me around Rs. 314/-.

Upon the receiving this item it was noticed that the seal was already broken and the contents within were half empty. This app doesn't even have the option to make a complain.

I want an an exchange of the item at the earliest or refund the money to my account. Please send the exchanged item BEFORE WEDNESDAY (3rd Aug 2022) since i wont be home after that.

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Sep 6, 2022

Complaint marked as Resolved

Aug 02, 2022

Updated by Christina Thomas I Have been waiting for days. There is no way to contact this Swiggy and there is no response from the company how can we trust you with any future purchases?

Please provide a reply to when you will resolve my issue/ complaint

Verified Support

Aug 05, 2022

Swiggy Customer Care's response Hey Christina, we see that our team has reached out to you on your registered email on 4 Aug 2022, 07:21 pm. Moreover, our team offered you a full refund. Kindly reply to the same email thread for further assistance. In any case of any issues kindly reach out to us using the help option on the app, we will be more than happy to assist you.