Swiggy — I'm complaining about abrupt cancellation of my order by swings..

Address:

Mumbai City, Maharashtra, 400014

Hi i'm nayna, i ordered a cake yesterday from birds cake shop at dad are tt via swiggy.
I have a registered account on swiggy.
With my registered address and phone number.

The agent who carried my stuff, cancelled my order on his own before even reaching my address and the company charged me 200 ₹ penalty for it... When in reality i have not even touched my phone to do any cancellation s.

I called the customer care... But the team is too fraud and inefficient...