[Resolved]  Swiggy — i'm complaining against the consistent nature of swiggy to deliver terrible quality and unhygienic food items and missing out on food orders

Address:

Gurgoan, 110070

Hi.
Greetings of the day.

I am writing this to report an issue of food quality and quantity of my food orders from swiggy. It's been more than enough times that my value of money has gone down and swiggy fails to accept their fault and in providing me a satisfactory resolution. I have spent at least 15-20 grand in the past few weeks in ordering food from the app in illness and i have been conned everytime. After a series of conversation that i had with the swiggy support on chats, calls and even on mail regarding the issue and demanding an adequate resolution for the same, i'm deeply disappointed with the response i have got.
The concern raised was regarding the missing ordered food items and quality issues.
I'm writing this letter to demand a refund for the same. I'm not at all satisfied with the resolution that the mail support of swiggy had given to me previously. I had a conversation with a person who says he is the manager from the call support team, going by the name dev and he mentioned that it's not in his power to initiate a refund and only the mail support can do the stance required.
He asked to me write a mail to the support team again regarding this and tell them to initiate the refund required.

I, hereby, request you to take necessary actions regarding the issue i have faced and initiate a refund of the money amount that has gone to waste.
The amount which was spent on the entire food orders was at least around 15-20 grand.