Swiggy — incomplete food order and abusive behaviour

Address:

Rajkot, Gujarat, 360005

I ordered food from swiggy on sunday evening and i was given bad quality food. I raised the cobcern with their customer support however they were totally un responsive and were giving robotic answers. They didnt listen to my request and kept saying one thing that we will give replacement, finally being irritated and i accwpted their order and agreed for replacement. Then after waiting almost an hour i was given replacement order as incomplete order. My original order was for 2 food items and replacement order was provided only for one item. I again spoke to them on social media platform and they asked me to connect through call. I agreed to it however over the telephone call the guy was pretty abuvise and rude. It was clearly their customer care mistake that he ticked it for just one food item.