Swiggy — incorrect order delivered

Address:	Mumbai City, Maharashtra, 400059
Website:	www.swiggy.in

I had placed an order through swiggy for chicken kabab biryani paying rs 185 on 14th september 2018 however was delivered chicken tikka biryani. I noticed the same on opening the order received and immediately contacted their customer care via chat and notified the same and requested for an immediate replacement of my order to be replaced with the actual order placed or a full refund however was offered a mere rs 50 coupon which i mentioned i did not want and requested for a full refund or replacement. I requested for the matter to be escalated and call arranged from a manager to get the issue resolved asap and get the order replaced however the executive disconnected the chat and no one ever bothered to respond despite of even dropping them an email.

Swiggy order no. [protected]. Complaint no 5249758.

Please assist.