Swiggy — Increasing Delivery time

Address:

Hyderabad

Swiggy is increasing the expected delivery time by little. So that customer can't cancel the delivery and i have placed order by 8 11 pm the order should be delivered before 9. And even at 9 30 there was no response and if ask for cancellation they are saying cant refund if cancelled. Please look into this . We do know if there is traffic or other trouble some stuff. But not responding properly should be looked into