Swiggy — insect and stale food, no refund given

Address:	532222
Website:	swiggy.com

I had ordered on swiggy {order id: [protected] } on 04.02.2020, after receiving the order when i opened the package I saw that the sweets were stale and there is an INSECT on one of the sweets, probably old stock . I immediately contacted swiggy via chat and explained the situation also taking photo of insect and product, and they said they could provide 50% only instead of 122 I actually paid. after lot of explanation they raised their bar to a coupon of 100. I told them that it is no where my fault that food is spoiled/stale and you can pickup the food back and refund the total amount. After about an hour of painful texting and chatting with many executives, they said to mail the inquiry to their email support. I did, and got a generic sorry response. I have sent many emails to the team for a solution but didnt get a response after the first one. Now every time I chat with swiggy executives, they say to send mail, to which, they are not replying. I know that the quantum of amount is less, but I would like to use this platform to expose the behavior of swiggy and get my refund. Why should i pay for someone else mistake/carelessness.