Swiggy Instamart — No Refund and order not delivered

Hi,
I have ordered few things from swiggy instamart today and partner has came down .he must have tried to connect with me over call but unfortunately I haven't received any calls .then delivery partner has cancelled and i haven't the refund or worth of money which lost .items not delivered at the same time no refunds because of cancellation policy . without the consent of customer they could simply cancel the order and not able deliver it as per their policy