Swiggy Instamart Complaints & Reviews

Dear Sir/Madam,

I'm writing to report a complaint against Instamart (Swiggy Instamart) for delivering an expired product. Despite my email and attached proof, they've refused a refund or replacement.

Details:
- Order ID: [protected]
- Product: SMOOR Signature Filled Pistachio & Kunafa Bar
- Expired on: 21 January 2026
- Received on: 10 February 2026...

I would like to lodge a formal complaint under the Consumer Protection Act, 2019 against Swiggy Instamart for engaging in an unfair trade practice and imposing an unreasonable 100% cancellation penalty on my grocery order.

⸻

Incident Details:

Today, I placed an order on Swiggy Instamart that included cow milk and haldi. After confirming the order, I noticed that an unknown item (marked as a “free...

Order ID: [protected]
Order Date: 24th September 2025
Registered Mobile: [protected]

I ordered 2 packs of Mamypoko Pants (Size L) via Swiggy Instamart. However, I received 1 pack of Size L and 1 pack of Size XL.

At the time of delivery, I noticed the mismatch and immediately informed both the delivery agent and the store manager. They acknowledged the issue and advised me to raise a complaint through...

Ordered GNC Creatine Monohydrate from Swiggy Instamart twice, and both times I received a fake product.

I verified the authenticity using the code S9X8D5EP on www.guardian.in/verify, and it showed as invalid, confirming the product is counterfeit.

Swiggy gave me a coupon the first time instead of a refund. They clearly said if it happens again, I would get a refund via UPI.

I used that coupon and...

I placed an order from Swiggy Instamart on [insert order date], under a Buy 1 Get 1 Free offer on select ice creams.

I selected two eligible ice cream tubs from the Buy 1 Get 1 banner section. However, only the paid items were delivered, and the free ones were missing. The order total was ₹415.

Order ID: [protected]

Immediately after the order was delivered, I contacted Swiggy support through chat....

I am writing to bring to your attention a serious discrepancy in my recent order and the lack of proper assistance from your support channels.

Order Details:
Product: Frido Ultimate Car Neck Rest Pillow – Black
Order ID: [protected]
Date of Delivery:[protected]

As mentioned in the product highlights section of your listing, the pack contents clearly state:
• Box Contents: 2 x Car Neck...

Complaint Title:
Returned faulty earphones but no refund/coupon received

Complaint Text:
I ordered Hammer Nova Type C earphones from Swiggy Instamart on 15th May (Order #[protected]). The first product was faulty, so I requested a replacement. The replacement also had the same fault and even worse — one side had very low sound. I then requested a reverse refund, and the delivery partner picked up the...

I placed an order with Instamart [protected] and received damaged items. Inspite of submitting the photographs and details no resolution was offered and the chat was closed.

The seals of the peanut butter had opened and the content have leaked out. The butter that had leaked out is dried on the outer cap, outside the seal, so this seal was already leaking in their storage.
(If it was a fresh break the butter would...

I have voiced this in the past also but no heed is paid. I love the products you source and the delivery timeline. Very satisfied. However, kotmir or methi is openly delivered as a result all items need to be washed by me cause there's so much mud on them from the vegetables roots. Today's delivery had my curd container torn with mud all mixed in the contents. Please action caution and pack veggies green leaves in a way that the contents...

7.01.2023
i ordered food items: curls, cake from instamart. the delivery should have been in 15 minutes as claimed but my delivery got assigned after 40 minutes. it was late night and i was starving because of no food at this hour. they neither cancelled my order nor gave me any indication of late arrival on top of that their always says "right on time" even when they are constantly increasing time limit. i asked help from instamart...

I had placed an order from Chopserve on 19 November 2022 using the Swiggy app .The order amount was 209 .The money has been debited from my account but the order was not processed .Please help me get my refund back .I asked the chat executive to initiate and refund and he didn't not help me with it saying it will automatically get refunded but my money has already been debited and credited to Swiggy .Usually when something like this happens...

I was ordering instamart many times I get this kind of problem now in recent 3 to 4 times whenever I ordered 2 to 3 items missing if ask refund they are sorry no proper response I showed to deliver person when ever the person deliver...

I ordered 4 kg full cream mother dairy milk from swiggy instamart on 08/07/2022 vide order no[protected], jaise hi maine package open Kiya ussme se fatta hua milk nikla
When I complaint to swiggy they just only say sorry
No refund no replacement provide
Mob [protected]...

Firstly as promised, the order was not delivered in 30 mints. The delivery boy took almost an hour

Below items were completely missing -

Nutella Hazelnut cocoa spread - Rs 331
Cadbury Choco bake cake - Rs 56
GluconD - instead of 250 gm - 75 gm pack was delivered - Rs 128

This time the delivery boy did not have the bill copy also. So I can’t check what was dispatched from the...

Respected Sir / Ma’am

I had placed a paid order and I made an online payment for the order. The delivery agent did not deliver the product on the location at all. The order was not received. Yet there was a delivery confirmation message which I received. The order did not reach the address and nor was it
received.

When contacted via call the delivery agent had prior informed that the different location...

Incident Date -28th April 2025
Mobile no. - [protected]
Mail Id - [protected]@gmail.com
Description - I purchased some items for office use, but when I asked for an invoice to make a claim, I received no response. I raised the request through the app, called, and emailed, but still haven't received the invoice. Despite calling 3-4 times and being told I would receive it within 24 hours, it's now been 192 hours (8 days) and I still haven't received the invoice. Because of this, I was unable to make a claim with my company and had to pay for items that weren't for my personal use.
It was my mistake to trust them and order from them. I'll never use this app again.

Solution - Invoice with amount.

If anyone can check this help me with the issue.

Multiple times I notified you regarding my coupon not visible and I am getting pathetic service from your end.

I had multiple calls to Swiggy customer care from past 15 days and not received any positive response from them, I claimed that coupon is not visible to me and everytime getting assurance that the issue is resolved within 48 hours but it is not resolved yet.

In any claws I need my rupees 500 in my account or the amount in the Swiggy Wallet.

Please do the needful action as soon as possible otherwise I have to lodge a complaint in consumer forum.

Order Id -[protected]
Mobile number - [protected].

Are you guys really blind you just sent me the system generated email and nothing else.

Please call me on my number.

Please do the needful as soon as possible.

This with regards to my Swiggy Instamart Order no #[protected] dated 15 December 2024, which included 1 X LAPCARE Goodie LMW-222, 1600 DPI wireless mouse. The battery supplied with the mouse is dead on receipt of the package, and Swiggy has refused to replace the same. Despite repeated requests to Swiggy chat executive Priyanshu, he has refused to replace the battery and also refused to have anyone call me. To my knowledge, there is no helpline number for Swiggy for me to contact, hence I cant call Swiggy for help.

Yesterday I ordered few grocery and fruit from Swiggy Instant and at the time of delivery partner was calling me again and again and talking very rudely he made same behaviour with my wife as well.
Order no. [protected]
My contact no. [protected]

I have ordered (order id #[protected]) 3 packaged food from swiggy instamart online (address-first floor Sy no 82/2 panathur village, varthur) for my friend in banglore (add-new glen homes ladies pg, kaverappa layout cisco back gate kadubeesanahalli-560103) i.e. 1. beyond snack kerala banana chips 2. green kiwi 3. epigamia greek yogurt (blueberry) and from this three items i ordered, I got 1 item [epigamia greek yogurt (blueberry)] expired and with fungii infection. kindly look into this matter as fast as possible

I have spent 90rs on strawberries and I raised a complaint with customer care they refused to replace or refund this is absolutely stealing from customers

I ordered

1x Exo Dish Shine - Bar Pack
4x Nandini Pasteurised Toned Milk
1x Garlic (Bellulli)
3x B2G1 Bingo Hashtag
From Swiggy Instamart

Order Id is [protected]

I got expired milk 3 and one bingo . Instamart is refusing to help me .

I shared a screenshot and photos cheaters and scammers

I ordered

1x Exo Dish Shine - Bar Pack
4x Nandini Pasteurised Toned Milk
1x Garlic (Bellulli)
3x B2G1 Bingo Hashtag
From Swiggy Instamart

Order Id is [protected]

I got expired milk 3 and one bingo . Instamart is refusing to help me .

I shared a screenshot and photos

I order 2 items one ice cream 700ml and one fortune chakki fresh atta 10kg and the delivery partner just delivered the ice cream and the app is showing both the products are delivered and the customer care is not supporting and they have already taken payment through online payment as they said there's no option for cash on delivery

This Is The 3rd Class Service By Swiggy Instamart. No Call Center.By Chat Or Email, I Tried Contacted Them . They Refused To Help On That. There Is No Action Against Any Goo[censored]p By Them. They Have Not Refunded For The Missing Product. Also They Have Not Taken Any Action For Any Rotten Vegetable. Neither Refund Nor Replacement. Beware Of Such Fradulent Company.

The below complaint was made by me on 14.11.2023 regarding wrong order received for a value of 350 against my subject order for Rs. 570. Nothing had been done on this neither they are refunding the money now getting my correct order delivered.

Dear Swiggy customer care team

This is regarding my order no. [protected] which is amounting to Rs. 570 and instead of this I have received completely different order amount to Rs. 351. Your delivery executive is totally misbehaving and not understanding the issue and he is saying that we need to receive this order in any case and even now disconnecting our calls.

Request you to kindly check and deliver the correct order on priority.

This is regarding my order no. [protected] which is amounting to Rs. 570 and instead of this I have received completely different order amounting to Rs. 351. The delivery executive was totally misbehaving and not understanding the issue and he said we need to receive this order in any case and eventually left the wrong order and ran away and started disconnecting our calls.

Swiggy online customer care said we can't refund or help and finally we didn't get our money of 570 and our request to atleast attend to this and arrange delivery of correct order also morning happened and they totally denied to refund or delivery correct order
Request you to kindly help us in this regard

Thanks & Regards

Hello Sir,
i ordered Lotte chaco pie from swiggy instamart yesterday. they delivered expired food. order id [protected]
please take neccesary action against them.

Regards,
Sabarinath

I order around 80 eggs every week from Instamart. The first two weeks was ok, then they sent all rotten eggs horrible smell, had to throw it away. When I reported it I was asked to send a photo of the expiry date, there was no expiry date on the packing only date of packing. It look like based on the date of packing they internally calculated the expiry date and told me it is not expired. I dont want any compensation but its a warning to customers that items like eggs are very risky, they could just sneak in old stock to get rid of it.

I have purchased 12 nos of brown eggs on 15th July and the whole eggs are bad and bad smell. We have thrown the eggs fully. Please look in to this matter urgently and do the refund.