Swiggy Instamart — Product not delivered .and refund process is also completed

Website:SWIGGY INSTA MART

Actually delivery person thrown my food parcel in to drainage in front of me only .so i didnt take that parcel and i updated this issue on swiggy custamour care also .they told me that they refund my amount but they didnt.but they send some ref no[protected].my order no is#[protected].. please solve my problem .
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