Swiggy Instamart — Wrong commitment on order delivery

Hi
Swiggy commits on 20-25 min delivery and then keeps on resetting the timer multiple times. You feel like your order is about to reach and suddenly the timer becomes 20 mins again. This is really frustrating for customers, better not to commit which you can’t deliver. I placed an order[protected] and timeline for delivery was 20-25 mins, but It did not arrive even after an hour. I had to get same thing from other place, so dint take the order. While asking for cancellation Swiggy customer support kept on saying due to server/technical issue it can’t be canceled.