Swiggy — irresponsible, unprofessional and despicable service by swiggy executive

Address:

640, Sant Ravidas Marg, New Basti, Sector 8, Gurugram, Haryana 122006

This complain is regarding swiggy order #[protected] and order #[protected].
For order number #[protected]: the delivery executive assigned by swiggy didn't move or pick up from his place for 1 hour. After waiting for 1 hour, i reached out to swiggy support on app and twitter. A support executive was assigned after waiting another 20 minutes and i received my food almost 2 hours after ordering.
For order number #[protected], swiggy deliver executive marked the order as 'delivered' on phone without delivering the order. I had to raise another complain on the app and twitter handler, and wait for half an hour, to get my refund. This was in addition to waiting for dinner for more than an hour and unprofessional and intimidating response from delivery executive.
The repeatative behaviour by swiggy delivery executives in gurgaon where they are doing fraudlant activities which includes and not limited to
1. Not moving towards the restaurant, and not picking customer phone
2. Marking the order as delivered without delivering the food
Is causing waste of time and mental harassment for users, who has ordered dinner and have paid the money in advance.
Even after making several complaints to swiggy, no action has been taken yet.
When an user place an order on swiggy and cancel it after some time, user has to pay a penalty. But the opposite is not happening. Such irresponsible and unprofessional behaviour of deliver executive is leading to waste of time for user, mental imbalance - and there is no penalty which swiggy is paying.
I am raising this complains to get compensated by swiggy for
1 my loss of time
2. Harassment when ordered and paid for dinner but is cancelled after 90 minutes
3. Mental stress