Swiggy — item delivered

Address:

VARANASI, 221010

On 26th aug19, at around i ordered one pizza with order no-[protected] for rs. 205, after 15 min. When i called delivery boy he told e that i met an accident so not able to deliver item & at the same time i received a call from swiggy that i will try for replacemnet i said ok, then swiggy called me that your order will not be replaced & your money will be refunded within 2-3 days, i said ok.

Again i order pizza from other outlet with order no — [protected] for rs. 243. After 15 min i get response from delivery boy that your food is damaged in the way & said me that if receive a call from swiggy i would ask for replacement & then i asked for the same & swiggy said ok i will replace.

But after that i didn't get any response & received mail that both order were deilvered & my second payment amount credited only first one still due from your side.

This is height of stupidity & negligence that without intimating me second order was not delivered

How such bad experience will push me again to order from swiggy.
Plz refund my money of first order & improve your service