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Swiggy — its been 1 week I didn't receive any refund from swiggy

Yester day i ordered food through netbanking even my amount got debited. But some how i received an sms it say ""dear customer, we have refunded rs. 1207 for your failed payment against order id : [protected] to your bank account/card. Updated balance should reflect in 4-7 days""... But i didnt received any refund i paid for cash please i request you to processes it as soon as possible
its been 1 week I didn
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Complaint Status


[Feb 01, 2019] Swiggy customer support has been notified about the posted complaint.
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    Swiggy
    Customer Care Service
    Customer satisfaction rating
    10%
    Complaints
    2955
    Pending
    0
    Resolved
    277
    Swiggy Phone
    +91 80 6746 6791
    Swiggy Address
    Tower D, 9th Floor, IBC Knowledge Park, Bannerghatta Road, Bengaluru, Karnataka, India - 560029
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