Swiggy — late delivery of food

Address:

Kheda, Gujarat

Order id [protected]
I received my order after almost 50 minutes.
The delivery boy said our address was out of his range that it was showing him. But we have given our full address properly. He kept us waiting for almost 15 minutes and said he was not getting conformation from swiggy company. And the food was not even sealed.
How can we guarantee our food quality and quantity. Our food was also got cold.
Is this the way u provide the facilities to customer.
Very disappointed with the services of your (Swiggy).
Hope you can improve your services.
And will be happy if you can help us from the problem we faced today.