Swiggy — mcd burger

I ordered tonight from swiggy. Applied the location as current location.. I dont know how it went to some other location, and it was not that far from my place. Hardly 10 mins. I asked delivery boy to come to my place and i would give him some extra charges for that. He simply denied. Even swiggy customer care didn't help. And i was charged 137 as cancellation. Pls help in this case. I was waiting for some assistance from swiggy if in case they could request the delivery boy, but they also couldn't do anything. But i think if i had given extra charges to the boy, then it was possible for me to get myfood. Pls see to this. As this will go into awareness.