Swiggy — misbehaviour by delivery executive

I made an order with swiggy for food delivery to gtb hospital, ward no 15. On 21/07/19. The delivery executive called me once to ask where exactly to come and i told him how to reach ward 15, 5 th floor.

The next time he called me he said i am in ward 15. Since the person who was supposed to receive the order was a floor away, i asked this man to wait for 2 mins. He called me again, i told him that they were reaching by that time, he sent out a message saying that the customer is not responding.

Later on he called, and on asking him to wait for a second, he abused verbally on the phone saying "ja main nahi deta tera order, ja marale"

This is just extreme indecency that i dont think has any meaning here.
Please take necessary action
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I have ordered an order on July 10, 2019. Money deducted from my gpay account but payment got failed . When contacted swiggy executives they told you will get refund amount within 2-7 business day . But I have not received the refund . already it's been more than 10 days.
Please help.

I ordered an item at 9:40 pm and after repeated followup they given me false commitment and finally told me to cancel the order at 11:30 . my kids and wife was hungry as for some reason no food was available at home. I need strict action against swiggy and i can go to court if want.

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