Swiggy — missing food items in my order

Address:	New Delhi, Delhi, 110025
Website:	Swiggy

My order ID is [protected].
I ordered on 13 september. They sent me missing items food from Halal pizza fun which is also burnt from sides .
I received missing food in my order. When I complaint with your customer care they refused to compensate me for the same.
I keep telling me them to refund me but they are refusing.
I trust you swiggy with my food but I think you are breaking it now.
I want to ask whose mistake it is that I did not received the food for which I pay you.
Where is my rest food gone ? Is this restaurant mistake or yours swiggy ?
Please initiate me a refund.
I will be very grateful for the same.