Swiggy — Missing Order Items

Address:

Bangalore

Ordered a sadnwich and a toastie from subway on 7/2/2023.
Recieved the sandwich but the toastie was missing. Chatted with swiggy, they asked me to mail them. I did, and after 24 hours, the said "evidence shared with us doesn't match with the claim raised; hence unable to close the dispute in your favor."

Basically, Lost 120 rupees, and would like to be refunded the same.
request number:
17920573
order number:
[protected]