Swiggy — money isn't refunded on failed order

Address:

117/772 Q-block, sharda nagar, behind maharana pratap school,near gurdev palace, Kanpur, Uttar Pradesh, 208014

Hello sir/ma'am,
I have placed an order on 9th march, 19 and it didn't get complete, but amount was debited from my mother's account.
It claims to refund the money within 2-4 days, still no money has not been credited in my mother's bank account.
This is the order id : #[protected]
I have attached screenshot of the message by swiggy regarding the same.
Kindly look into the matter. Waiting for your prompt and positive response.

Ojaswini kanchan