Swiggy — money not refund

Address:

Nashik, Maharashtra, 422011

My no. Is [protected]
On march i have raised a complaint on amount deducted from my account for a failed transactions. I have got a reply that money will credited within 5 to 7 working days. But i didn't receive the amount. Your team have given me a standard reply to check with the bank. I have checked with the bank and money is not received at my account and for them to investigate further they need the transaction reference number of the refund and the date on which refund is initiated. Yesterday i had sent a mail to your team but didn't receive any response. Appreciate your early response with the requested details.