Swiggy — money not refunded for failed order

I ordered food for the amount of RS.740.00 and RS.611.00 Date 12.05.2019, the amount has debited from my account. The order was not completed and I got the message as on same day within 5 to 7 days amount will be refunded. Till now amount is not refunded. Every time they say 5-7 days.

How many days do you need to refund the money?

Pathetic service. Train your people on how to resolve customer issues faster, rather than throwing irrelevant ready made answers.