Swiggy — My item was not delivered by your representative Subrata Debnath

Dear Team,

On the evening of 2nd October, 2020 around 5.51PM I booked through swiggy genie app (order no[protected]to deliver food items to my sister's place who resides at Ballygunge.My sister's address is -

15/1 Ekdalia Place, Ballygunge, Flat No.11.2nd floor kolkata 700019(check your system that I have mentioned this address only while booking and I have paid Rs 75 as delivery charge)

Many times earlier also I have forwarded other items through this app in this address, but this time this person didn't deliver nor returned my product .

Me and my sister called him repeatedly as the food was for my sister and her son who is very sick.My sister even shared her whatsapp location but he didn't deliver it.

I am sharing you the whatsapp chat details where he has mentioned that he didn't deliver.When I asked him that what did he did with the parcel he didn't answer to my question and kept numb.

This is totally an unprofessional attitude from your company .I tried to call your customer care number but in vain.

Please take immediate action against this fellow Subrata Debnath and sack him from his job.

I will make this incident viral and post the incident in fb, instagram and to your website and will also spread everywhere so that people stop trusting your bloody swiggy genie app.

Pls revert back at the earliest and let me know how you will compensate my loss.

Thanks and Regards,
Mallika Chakraborty
[protected]