[Resolved] Swiggy — no food delivered nor money refunded even after quarrel for 3 months | |||
It is really disgusting to note that on nov 30, 2018 i ordered food in swiggy through order number [protected] at 10pm but food did not get delivered, till 11pm, wr had sugar patients at home and they asked to reorder with some other hotel, so i again ordered believing swiggy with order number[protected] at 11pm.. Till 12dey did not deliver the food, feding up i called the customer care and quaralled, again they apologised the same. My parents are sugar patients and at midnight without food it was horrible because of swiggy, apart from not delivering food, the account got debited which is not yet refunded to my account even after 3months, i need a proper reply along with the answer for all the worries we had on the day without food along with the reason for not processing refund for 3months, Was this information helpful? | |||
Mar 28, 2019 Complaint marked as Resolved Swiggy customer support has been notified about the posted complaint. Verified Support Feb 11, 2019 Swiggy Customer Care's response Hi Balaashwin! We apologize for the bad experience you had and assure you that we are working on improving our services and that such an incident will not happen again. We are looking into this issue and will be calling you soon to have this resolved.
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 2 Comments | |||
Comments
Camplain against swigyy refund on cancelling food which given by bank online
Reply
Shaah's reply, Feb 5, 2019
I order food with the help of swigyy when i cancelled my order swigyy they not refund my amount 300 to bank
Swiggy Customer Care's response, Feb 12, 2019
Verified Support
Hey Shah, we are truly sorry to hear this. Kindly share your order details out here or you may also write an email to us at swiggysocial@swiggy.in and we'll surely help you on this.
I don't get my order properly and delivery boy and restaurant owner is not taking any help . Delivery boy is not even listen
Swiggy Customer Care's response, Feb 12, 2019
Verified Support
Hello Vanshree! We are absolutely disheartened to know that our services have disappointed you. Please share your order details out here. You may also write to us at swiggysocial@swiggy.in so that we may look into this & assist you better.
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