Swiggy — no response for order

Address:

New Delhi, Delhi, 110034

I Have ordered a thali from mini meals via SWIGGY. Packaging is very bad it didn't even open due to that food is almost out when I try to open it. roti is uncooked and stale, old. When I send complaint to twiggy they didn't reply nor of my calls when it mentioned call us. My number is [protected]. Im attaching attachments for call and chat. And when I start new chat might be over new chat they will reply it shows clear your old chats and all. even a complaint about swiggy they ended chats in between of conversation I have screenshots for that also.I didn't eat anything as they didn't reply and its already late to order from somewhere else.