Swiggy — non-availability of item listed. forced to accept alternative by restaurant

Address:

DII/18 JIPMER staff Qtrs., Dhanvantari Nagar, JIPMER campus, 605006

Ordered three masala dosas and one rava masala dosa from kbs kofi and bar restaurant at pondicherry using swiggy. After paying for it using credit card, the restaurant guy calls me and tells me that masala dosa is not available and offers me cauliflower or mushroom dosas as alternative. I ask him to cancel the order. But he refused, saying not possible. I visited swiggy's app to process cancellation, but they don't have an option to cancel in case the restaurant doesn't have the listed item that i ordered. If i cancel i need to pay 75 inr as penalty. Why should i be forced to take some other item that i didn't ask for? Grossly unfair. Food delivery apps and the restaurants listed therein should not be allowed to force their wishes on customers.