Swiggy — Non-delivery of food

Address:

Vizag

I ordered some food items of sum of Rs. 612.00 from swiggy app at vizag (order id - [protected]) . The delivery guy came to a wrong which is far away from my address. When i gave the correct address (address correctly specified on the app during order) he refused to come and telling me to come at his location to recieve the food. After lot of coversation on phone with your agent, i came out to take away my parcel from agent, in the meanwhile swiggy cancelled my order giving reason that i am failed to contact their delivery executive and deduct my whole amount as cancellation fees which is ridiculous...We didnt receive food and had to pay full money. If customer have to come to your delivery agent location to collect the food then what the use of ordering food online. For your information i was in contact with your delivery agent since the order picked from the hotel.



A early effort in this regard is highly appreciated.

Regards

Prashant Panda