Swiggy — Non- Delivery of food

Address:

174A NH17 Socorro, Porvorim, Bardez

We ordered for food at around 8:20. The was a complete mix-up with the delivery location despite having ordered from swiggy earlier. The delivery agent called us and we answered but his voice was not clear and the call got disconnected. We attempted to reach him through 2 numbers and managed to contact him and get an alternate number to contact him on whatsapp. He requested the location be sent to him, which we did, after which he said it was 2.6km away and told us that he would charge us extra delivery fees, despite having made full payment earlier, when ordering. We told him to deliver the food and we would handle the extra delivery charge. However, he went ahead and canceled the order on his own. We were informed that we would get a refund on our order, however, when we accepted the refund offer, they changed it to 50% refund, which we did not find acceptable. Considering that no food was delivered and the cancellation was made by the delivery agent, we should have received a 100% refund.